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TIK-O - Ticketing + Knowledge Orchestration
TIK-O is a configurable, ready-to-deploy Salesforce-native solution that streamlines case management and support workflows for public sector agencies, call centers, and enterprise service teams.
Designed for speed, accuracy, and scale, TIK-O automates case creation, provides real-time knowledge guidance, and enables smart case assignment — all while maintaining a secure, audit-ready system.
Key Capabilities
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Administration-Based Case Creation- Automatically generate Salesforce cases using structured inputs: Administration, Category, Subcategory, and Inquiry Type.
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Intelligent Knowledge Integration- Surface context-specific Knowledge Articles to assist agents in real time, reducing training needs and resolution times.
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Smart Case Assignment- Assign cases dynamically to the right caseworker or team based on role, workload, or geography.
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Audit-Ready Tracking- TIK-O automatically logs all case activity — including agent selections, knowledge access, and field changes — with time stamps for full traceability and compliance.
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No-Code Configuration- Set up new programs, categories, or inquiry types in minutes without developer support.
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Why TIK-O?
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Rapid Deployment
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Minimal Training Required
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Enhances Salesforce Case Management
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Supports Government Compliance Standards
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Boosts First-Contact Resolution